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Case studies

End-to-End Process Automation

Empower your organization with fully automated workflows across departments and systems.

Empower your organization with fully automated workflows across departments and systems. Our process orchestration capabilities coordinate tasks between systems and people. It ensures smooth operations – minimizing manual intervention and reducing errors.

Our client UNION implemented end-to-end automation in their claim settlement process, combining public “eForms,” internal “eTasks,” and status tracking to deliver seamless experiences from claim submission to resolution. Similarly, the EU Care Management system provides a self-service portal for citizens requesting reimbursements for cross-border care, with automated routing and validation within the organization.

Stredoslovenská energetika (SSE) adopted a complete digital onboarding process for both B2B and B2C electricity and gas customers. Online forms automate workflows that span frontend customer interfaces and complex backoffice processing, including integration to DMS, callcenter and E-signature. That leads to reduced overhead and better client experience.

Case studies

October 30, 2025

Online Contracting System
for Energy Supplier – SSE

Stredoslovenská energetika (SSE) is a well-established supplier of electricity and gas in Slovakia. The company was founded almost 100 years ago and has grown into the largest supplier of energy in Central Slovakia. SSE supplies energy to more than 700,000 customers, whereby products and services range from 100% ecological electricity, photovoltaics and heat pumps to energy certificates, energy audits and charging stations for electric cars. SSE is owned by the Slovak government and EPH. Lenka Dovalová is Project Manager in SSE.
October 30, 2025

Processing of Requests for a change of insurance, UNION, a subsidiary of the largest Dutch insurance group Achmea

Founded in 1992, Union, is a leading insurance company in Slovakia. The company has more than 1 million customers and is active in all lines of insurance business, primarily in travel, motor and property insurance and also individual health insurance.
October 19, 2025

Processing of Requests for a change of health insurance

A comprehensive automation solution was designed in cooperation with the customer, who had an idea of how the process should look like. After analysing the issue, we came to a common solution that covered all campaign scenarios. Customer also collaborated with another company to carry out OCR of documents that clients sent to the customer.
October 31, 2025

Task orchestration across multiple systems

Most of the companies with the years on the market have come to a state when their IT is built up with numerous different non-integrated information systems. One of our customers has come with a problem, where its employees have assigned several tasks across multiple company’s systems, ranging from web applications to native desktop applications. The employees must check these systems on their own, on daily bases, and so wasting valuable time.