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Case studies

Customer Journey Optimizations

We help businesses enhance their customer journey with targeted digital touchpoints, ensuring higher satisfaction and retention from onboarding to service delivery.

Offer seamless experiences to your clients. We help businesses enhance their customer journey with targeted digital touchpoints, ensuring higher satisfaction and retention from onboarding to service delivery.

For UNION, our company built a multichannel backbone that integrates their call center (Genesys), web/email, DMS, OCR, and data warehouse systems. Its purpose is to ensure continuous, personalized, and traceable interactions across customer support channels. Additionally, Netgrif developed processes that optimize the claimant’s experience, giving users transparency through online status checks and proactive notifications at every stage.

SSE customers interact through custom eForms that are tightly connected to backend validations, leading to smoother onboarding and resolution journeys.

Case studies

October 30, 2025

Online Contracting System
for Energy Supplier – SSE

Stredoslovenská energetika (SSE) is a well-established supplier of electricity and gas in Slovakia. The company was founded almost 100 years ago and has grown into the largest supplier of energy in Central Slovakia. SSE supplies energy to more than 700,000 customers, whereby products and services range from 100% ecological electricity, photovoltaics and heat pumps to energy certificates, energy audits and charging stations for electric cars. SSE is owned by the Slovak government and EPH. Lenka Dovalová is Project Manager in SSE.
October 30, 2025

Processing of Requests for a change of insurance, UNION, a subsidiary of the largest Dutch insurance group Achmea

Founded in 1992, Union, is a leading insurance company in Slovakia. The company has more than 1 million customers and is active in all lines of insurance business, primarily in travel, motor and property insurance and also individual health insurance.
October 19, 2025

Processing of Requests for a change of health insurance

A comprehensive automation solution was designed in cooperation with the customer, who had an idea of how the process should look like. After analysing the issue, we came to a common solution that covered all campaign scenarios. Customer also collaborated with another company to carry out OCR of documents that clients sent to the customer.