Survey and evaluation system
An evaluation system is a tool that can be used to evaluate various activities with a result. Evaluation is a concept that we all engage daily. Just consider the course of sports competition, evaluation of employees at work or approving loans. All evaluations follow identical basic process steps and differ only in the target group and result of a single evaluation.
The most transparent of all evaluation systems is a comparative evaluation system. Its result is determined by comparison of a specific entity between each participant/element of the evaluation. The comparative evaluation system also covers the functionality of most known types of evaluation systems and thus creates space for the emergence of our general evaluation system.
One of the often requested processes by our clients was a system to evaluate various activities – from system managing requests for authorization of above-limit treatments or system managing reimbursement of foreign health insurance claims in the health insurance sector, up to contest for a best-performing company (an annual business competition where the winner is selected by a board of judges). Striking similarities in these processes sparked the idea of designing a general evaluation tool. These systems were originally deemed as completely different since they described completely different activities or business workflows. However, the hidden similarities in the processes allowed us to simplify this group of systems and replace them with one general parameterizable system.
Thanks to our process-oriented platform, we were able to divide the general evaluation system into four smaller sub-processes. Each sub-process represents a set of the key functionalities of evaluation:
Evaluation system design process
The competition process
The committee process
The evaluation process
Evaluation system design process enables the design and parameterization of the main process (competition process). Example parameters can include categories, number of groups, the wording of questions, mandatory or optional questions, documents and others. In addition to designing the main process, it also serves as its testing tool.
The competition process is the main process of the evaluation system. It is a process in which a pre-prepared questionnaire is filled in by the participants and then sent for further processing; we can call it also as an information-gathering process. The number of instances of such a process is not limited and depends only on the number of participants (size of target group) in the evaluation (set during parameterization). Likewise, the completion of the questionnaire is not limited in time, the evaluated participant can return to filling in as many times as needed.
The committee process is used by the evaluators/committee to process the information received from the competition process. Evaluators can see the completed questionnaires. In addition, evaluators can write their own statements, comments, testimonials and add attachments to the answers. The functionality of this process may or may not directly affect the result of the evaluation, the process can only serve to accept the questionnaires. After processing the committee process, the enriched questionnaire will be included in the evaluation process.
The evaluation process evaluates the information obtained from previous processes and provides the result. The evaluation result can be calculated automatically by the process, or it can be directly or indirectly determined by the evaluation committee. Type of evaluation is set during the parametrization of the evaluation system.